Shipping & Returns
Retail Orders - Free Shipping
When ordering retail only, shipping calculation will show as Free.
Wholesale orders will be shipped by UPS. Tracking information will be provided to you.
Larger wholesale orders (over 12 boxes). We provide the option to have your order shipped to you on a pallet, this can save you on shipping costs. You must be able to get a pallet delivered to your location. For pallet shipments, your order will have to be placed on the phone.
Please call us to discuss at 813-733-4465.
RETURN & REFUND POLICY
All returns must be received by us at our facility within 45-days of your purchase in order to qualify for any return.
Please follow our return requirements and include the completed RMA (return merchandise authorization) form with your item to avoid any issues.
We do not refund any shipping fees you originally paid. The purchaser is responsible for all shipping fees when returning any products. You will receive a full refund for unopened (Sealed) products within 30 days after delivery back to our company.
All 3D Filament Sample purchases are non refundable.
Florida Filament can mix and match any spool colors to fill an order for you.
Simply call us at 813-733-4465 or
fill out our short form with what you would like to order and we will get back to you quickly.